Our Safety Promise To You

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Coronavirus (COVID-19) update

At Semovo we have always taken the wellbeing and safety of our donors and colleagues seriously. During this unprecedented time, we are taking even further measures to ensure we can protect you the best we can. This page outlines all of the steps we have taken and procedures we have put in place to make this happen and to keep you safe.

OUR PROMISE TO YOU

We have done everything possible to ensure the clinic is a safe place. This means our clinic will need to operate a bit differently. However, we assure you that you will still receive the highest standard of care and warm welcome that you are used to whilst being kept safe at all times.

NEW AND EXISTING DONORS

  • We are contacting all existing donors to discuss whether they would like to recommence donation and will talk them through the steps needed to get them started again. We are also accepting new donors and will offer appointments virtually or over the phone.
  • We are taking social distancing seriously and will be spacing out appointment times to ensure the minimum number of donors are in the clinic at any one time.
  • Our Counsellors are always on hand to support you and will be offering virtual appointments to ensure you get the help and advice you need at this time.


APPOINTMENTS AT THE CLINIC

Triage

  • Once you are ready to attend the clinic for a donation appointment or a blood test, one of our reproductive technologists will contact you. They will carry out a short health triage questionnaire to assess whether you have any Covid-19 risk factors. Within 24 hours before you are due to arrive at the clinic (usually the day before) the RT will call again to repeat the questionnaire. This is to ensure that no one who may pose a risk comes into the clinic. This is also a good opportunity to ask us any other questions you may have before you attend the clinic.
  • PLEASE NOTE: YOU MUST HAVE THE TRIAGE BEFORE YOU ATTEND YOUR APPOINTMENT, OTHERWISE THE APPOINTMENT WILL BE CANCELLED, SO PLEASE MAKE EVERY ATTEMPT TO RING US BACK IF WE WEREN’T ABLE TO GET HOLD OF YOU.
  • If, following the questionnaire, risk factors for Covid-19 are identified we will advise you to get tested. Once you have a negative test, we can then resume the start of treatment. This will ensure you are healthy and fit to go ahead with treatment and we can protect you and the other patients in the clinic.

Arrival at the clinic

  • Before your first appointment one of our team will contact you with the arrangements in place at the clinic. If you are travelling by public transport please call us to discuss arrangements. If travelling by car please remain in your car until your appointment time to minimise the number of people in the clinic, but ring upon arrival. Call 0345 2661272.
  • Everyone who enters the clinic will get their temperature tested at the entrance. This also includes all of our colleagues. If the results show a raised temperature, you will be asked to leave the clinic and advised about testing for Covid-19. We will not be allowing anyone to enter the building who has a high temperature.
  • While the government published risk, level is grade 3 you will need to have a swab every 28 days to ensure you are not carrying the virus without any symptoms. The Reproductive Technologist will give you instructions on how to do the swab. We also ask you to comply with any government directions to reduce the transmission of the virus.
  • Everybody in the clinic will be required to wear a mask and our colleagues will be wearing PPE. We will provide you with a facemask to wear at your appointment.
  • Hand sanitiser gel will be available at points around the clinic and a rigorous cleaning regime will be carried out throughout the day, paying particular attention to hand rails, door handles and areas with a high touch point.
  • There are things you can do to help too during your time both in and outside of the clinic. We ask you to be aware of not touching your mouth, nose and eyes, make sure you wash your hands for at least 20 seconds, particularly before eating or handling food and avoid close contact with people who are unwell. These will all help to prevent the risk of infection.


REIMBURSEMENT

To minimise the risk of cross contamination we will no longer be handling cash at the clinic. All reimbursements will be paid by bank transfer. If possible, we would like you to agree to receiving this bank transfer once a month, or you can accrue the reimbursements over a longer period if you prefer. Please inform the Semovo Team of your preference.

ACKNOWLEDGEMENT OF INFORMATION

To reduce the risk of bringing COVID-19 into the clinic it is important that you avoid unnecessary exposure to risks of infection at work, home or the clinic. Our policies above have been developed to provide you with the safest environment when you attend the clinic during this pandemic but it is vital that you comply with our policies to protect yourselves and anyone else attending the clinic. We will ask you to sign our Acknowledgement of Information when you first attend the clinic again to demonstrate that you are happy to comply with our policies.

We have everything in place to ensure we will give you the best possible care in the safest way. Everyone at Semovo is committed to protecting our donors and colleagues and we appreciate your understanding in these difficult circumstances.

We will continually monitor the situation and promise to keep you updated as soon as anything changes. In the meantime, our colleagues are always on hand to talk you through any queries you may have, at any point. If you would like any further information or want to chat about anything on this webpage please call us on 0345 2661272.

Find your nearest Semovo clinic

To find your nearest Semovo clinic please visit our locations page below.

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